Join The Sycle Team

Sycle is the leading hearing care practice management solution. We strive to provide the best tools in the industry to help our customers manage and grow their hearing care business with ease.

With over 7,500 clinics, Sycle is growing with new opportunities for passionate, driven individuals.

Position

Customer Experience Representative Level 1
Customer Experience Team/Sales Team

Location

Hoover, Alabama

Compensation

Depends on Experience

Sycle is a global Software as a Service (SaaS) company headquartered in San Francisco with offices in Alabama and Vancouver. We are the number one practice management solution in the hearing care industry. We are the leading practice management solution in audiology and hearing care. Our software is utilized by both small businesses and some of the largest retailers in the world to run their companies.

Sycle was founded in 2001 with a clear mission: To facilitate the delivery of better hearing to the world. 16 years later, we are the number one practice management software in audiology with over 7,500 clinics and 22,000 users running our software.

This year Sycle was acquired by Cochlear, LTD a $7B Australian company. They are the worldwide leader in implantable hearing solutions. Together we are creating an innovative, opportunity-rich working environment for team members motivated by problem solving and by creating solutions to better mankind.

With the backing of Cochlear, the career opportunities at Sycle have never been better. We are excited to rapidly grow our team as we prepare to launch an entirely new platform, Sycle PRO.

Job description:

As a vital part of the Sycle Team, the Customer Experience team level 1 role provides technical customer service and support at a level of excellence to exceed the customer’s expectations.

Responsibilities:

  • Understand the functionality of the Sycle platform and be able to communicate information in a succinct and timely manner to customers
  • Ability to build professional relationships with the customer to maintain their satisfaction with Sycle’s product and services
  • Providing basic information and training for new Sycle users
  • Provide account maintenance and support, including clinic additions, clinic cancellations, billing updates, ownership transfers, subscription renewals, and sending out User Agreements through Echosign to reflect these changes
  • Facilitate data migrations for clients by acquiring the data and initiating migration tickets with the engineers
  • Identify problematic workflows that disrupt the proper functionality of the software
  • Report core functionality suggestions for Sycle through feature requests
  • Understand common FAQs and how to resolve them
  • Provide browser support for Internet Explorer, Mozilla Firefox, and Google Chrome by clearing cookies and cache, setting file associations, setting security and pop up exceptions, and disabling and enabling plugins and flags
  • Understand Sycle reporting functions and how to acquire the information that the customer is seeking
  • Remain informed on software bugs and other system issues to help troubleshoot with customers
  • Effectively manage cases through Sycle’s CRM system, Netsuite
  • Escalate issues as needed in a timely manner

Qualifications: 

  • Bachelor’s degree from an accredited four (4) year college or university preferred
  • 2-3+ years of technical help desk experience
  • Strong Customer focus orientation.
  • Strong problem analysis and problem solving skills
  • Effective at implementing processes and procedures
  • Strong verbal and written communication skills
  • Must be high energy with a results-driven personality
  • Ability to form positive relationships

Skillset:

  • Customer Focused: This person will serve as the front line to Sycle’s 6000 customers. This will involve managing customer inquiries and helping customers get the most out of Sycle.
  • Communication Skills: Ability to effectively listen and communicate with Sycle customers and the internal Sycle team.
  • Learning Ability Candidates must be quick learners. Knowledge of our core software and the ancillary products is a must to effectively support existing and new customers. Looking for a proven ability to learn various ideas, backgrounds, and concepts. Picks up a new concept quickly.
  • Teamwork: Sycle is a dynamic, fast-paced environment. We are looking for individuals that will be proactive and take the lead in solving our customers technical issues while partnering well with critical functions such as Customer Service and Marketing.

Position

Netsuite Administrator
Product Development

Location

San Francisco, CA

Compensation

Depends on Experience

Sycle is a global Software as a Service (SaaS) company headquartered in San Francisco with offices in Alabama and Vancouver. We are the number one practice management solution in the hearing care industry. We are the leading practice management solution in audiology and hearing care. Our software is utilized by both small businesses and some of the largest retailers in the world to run their companies.

Sycle was founded in 2001 with a clear mission: To facilitate the delivery of better hearing to the world. 16 years later, we are the number one practice management software in audiology with over 7,500 clinics and 22,000 users running our software.

This year Sycle was acquired by Cochlear, LTD a $7B Australian company. They are the worldwide leader in implantable hearing solutions. Together we are creating an innovative, opportunity-rich working environment for team members motivated by problem solving and by creating solutions to better mankind.

With the backing of Cochlear, the career opportunities at Sycle have never been better. We are excited to rapidly grow our team as we prepare to launch an entirely new platform, Sycle PRO.

Job description:

The Product Development department plays a critical role at Sycle. Driving the R&D and requirements backlog for a team of over 25 engineers, Product Owners at Sycle never have a shortage of work. As an integral part of the scrum teams, Product Owners are responsible for writing new feature requirements, managing story and bug backlogs, and testing product releases to ensure the final product meets expectations.

Responsibilities:

  • Think critically to develop the best solution to meet the needs of the business and the customer
  • Create story maps to help illustrate the enhancements
  • Write enhancement requirements
  • Work with Scrum Master to develop timelines for releases
  • Testing feature releases to ensure delivery meets expectation
  • Manages scope creep throughout the duration of the project
  • Run product showcases for internal and external audiences

Qualifications: 

  • 2+ years in a related position with requirements writing experience Previous work with teams focused on application development
  • General business knowledge to aid in developing solutions in multiple areas of expertise.

Skillset:

  • Organization: You will be managing multiple projects at the same time
  • Strong communication skills: You will be working with both co-located and virtual team members. You must have strong verbal and written communication skills to be effective at this position.
  • Self-starter: You have to be able to motivate yourself and efficiently complete the tasks at hand.
  • Team oriented: Sycle has a strong team environment. To be successful you have to be able to work in a team setting.
  • Efficiency: Sycle is a fast-paced environment so you have to be able to work quickly and efficiently.

Required Education:

  • Degree in Computer Science, related field, or proven track record of ability to successfully guide technical scrum teams.
  • CSM Certification (or willing to get certified).

Our goal is to find and retain great talent. All full-time employees receive the following benefits:

  • Health Insurance with individual premium paid 100% including medical, dental, vision.
  • Paid Holidays
  • Robust Paid Time Off policy
  • Tuition Reimbursement and options to attend training courses
  • 401k with safe harbor matching and no vesting schedule

Position

Agile Project Manager/Scrum Master
Engineering

Location

Gastown - Vancouver

Compensation

Depends on Experience

Sycle is a global Software as a Service (SaaS) company headquartered in San Francisco with offices in Alabama and Vancouver. We are the number one practice management solution in the hearing care industry. We are the leading practice management solution in audiology and hearing care. Our software is utilized by both small businesses and some of the largest retailers in the world to run their companies.

Job description:

We are looking for a proven team leader that can help create a culture that motivates technical teams, fosters personal and professional development, and results in strong team performance. As the Scrum Master / Agile Project Manager you will work with several scrum teams to align goals and provide delivery schedules that can be met on-time and with a high quality result. Reporting to the Senior Scrum Master and working closely with Product Development and business stakeholders the role requires balancing the needs of multiple competing interests and devising win-win solutions wherever possible. This position requires strong communication and leadership skills, as you will play a vital role in our teams success!

Responsibilities:

  • Be the Agile evangelist for the organization, promoting Agile principles and philosophy throughout the company.
  • Work with technical team leads to optimize workflow, eliminate roadblocks, and nurture continuous improvement.Write enhancement requirements.
  • Engage with Product Development and Engineering to groom and coordinate backlogs across multiple scrum teams delivering a common product.
  • Protect the team from interruption and help ensure that team velocity is maintained.

Qualifications: 

  • 3+ years experience in project management
  • Experience coordinating multiple scrum teams
  • Previous work with teams focused on application development
  • Knowledgeable about Agile techniques, including Scrum, user Stories, estimation techniques and meeting facilitation

Required Education:

  • Degree in Computer Science, related field, or proven track record of ability to successfully guide technical scrum teams.
  • CSM Certification (or willing to get certified).

Our goal is to find and retain great talent. All full-time employees receive the following benefits:

  • Personal health plan including medical, dental, vision, pharm, and alternative medical services
  • BC MSP Paid
  • Paid stat holidays
  • 3+ weeks of paid time off/year
  • RRSP matching
  • Transit subsidy
  • Option to attend training courses

Position

PHP Software Engineers
Software Engineering

Location

Gastown - Vancouver

Compensation

Depends on Experience

Sycle is a global Software as a Service (SaaS) company headquartered in San Francisco with offices in Alabama and Vancouver. We are the number one practice management solution in the hearing care industry. We are the leading practice management solution in audiology and hearing care. Our software is utilized by both small businesses and some of the largest retailers in the world to run their companies.

Job description:

We are looking to bring in energetic talent to work on our next generation platform and solutions. Working at Sycle you will have the opportunity to use your experience with leading edge tools and development methodologies in an Agile work environment. Your experience will define your path with us and a willingness to learn and grow will create opportunities. We are currently developing our next generation product, so there are exciting opportunities to work on developing a responsive product with a fresh new design.

 

About you:

You will need front end skills (AngularJS, Javascript and jQuery), experience working with PHP Framework based web applications (Laravel, Symfony, CakePHP, etc.) in a LAMP environment, and have good knowledge of working with relational database. Knowledge of developing on the Linux operating system is also required. Also please **NO** offers for near-shore and off shore contractors, we want team members in our Vancouver office thanks.

 

Qualifications required:

Experience working on teams focused on web application development. Please note that “application” experience is critical. This includes the full lifecycle of development from design, development, testing and maintenance. This is beyond web design, blog, CMS experience.

  • PHP
  • AngularJS
  • Frameworks such as Symfony, Laravel, CakePHP, Yii
  • HTML, Javascript, CSS
  • jQuery
  • XML
  • SQL (MySQL a plus)
  • OOP/OOAD
  • Linux

 

Nice to have:

  • Doctrine 2
  • Node.js
  • Experience working in an Agile environment
  • Knowledge of unit testing, configuration management and build and deployment methodologies are a plus

We are looking for all levels of experience in PHP. Fluency in English (written and spoken) is required due to the nature of the team and the occasional engagement with clients. Our goal is to find and retain great talent so we will be offering competitive salaries.

Our goal is to find and retain great talent. All full-time employees receive the following benefits:

  • Personal health plan including medical, dental, vision, pharm, and alternative medical services
  • BC MSP Paid
  • Paid stat holidays
  • 3+ weeks of paid time off/year
  • RRSP matching
  • Transit subsidy
  • Option to attend training courses

Position

Software Engineer in Test Automation
Software Quality Assurance

Location

Gastown - Vancouver

Compensation

Depends on Experience

Sycle is a global Software as a Service (SaaS) company headquartered in San Francisco with offices in Alabama and Vancouver. We are the number one practice management solution in the hearing care industry. We are the leading practice management solution in audiology and hearing care. Our software is utilized by both small businesses and some of the largest retailers in the world to run their companies.

Job Responsibilities:

Ultimately your goal is to improve the quality of our web based PHP applications.

  • A developer that has implemented software and/or test applications.
  • Enjoys working with development and test teams in an Agile environment to improve the quality of complex applications.
  • Has experience in test automation and have helped to implement test frameworks on web applications.
  • Is passionate about new challenges in test automation.
  • Enjoys working within a small but diverse team to provide solutions for the organization as a whole.
  • Puts priority on the product (translation: focuses on output). We are always looking for ways to improve our processes but we put the product first.
  • Articulates issues in concise and constructive messages in ticketing systems.

About you:

We value motivated, self-sufficient individuals. Show us you’ve got the skills and we’ll be glad to expand your responsibilities and foster your career growth.

  • Work closely with business analysts and software developers to ensure we meet the requirements of internal and external product stakeholders.
  • Compile test cases into comprehensive product test plans.
  • Compile test plans in a maintainable and serviceable regression suite.
  • Develop and execute automated functional and acceptance tests
  • Develop load, and performance tests.
  • Work on one or more product areas in a fast paced environment.
  • Document testing plans and testing results in a wiki environment for internal and external stakeholder review.
  • Create comprehensive, accurate and understandable bug reports in multiple ticketing systems.

Qualifications:

Solid understanding and working knowledge of the following will ensure you are in a position to succeed on the team.

  • 2+ years PHP or other object oriented language
  • xUnit
  • Selenium Webdriver
  • Jenkins, Bamboo or other Continuous Integration / Continuous Delivery
  • Jira or other issue tracking system
  • HTML, Javascript, CSS, jQuery
  • SQL

Our goal is to find and retain great talent. All full-time employees receive the following benefits:

  • Personal health plan including medical, dental, vision, pharm, and alternative medical services
  • BC MSP Paid
  • Paid stat holidays
  • 3+ weeks of paid time off/year
  • RRSP matching
  • Transit subsidy
  • Option to attend training courses

Request a Demo or receive more product information

Please fill out the form below or contact us at 888-881-7925 or email us at info@sycle.net

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