Leadership
Team

Leading our team of 100 employees across three locations, Sycle’s executives drive our mission to help facilitate the delivery of better hearing to the world.

Ridge Sampson

Founder and CEO

Ridge is an established entrepreneur, having founded three successful companies prior to Sycle. In 1993, he founded Ozone Advertising, a digital marketing and advertising agency. In 2001, Ridge co-founded Sycle, bringing his experience and knowledge of best practices from the agency side, helping to better understand and serve the needs of Sycle’s clients. Thanks to his offline experience in messaging, branding and design, Ridge helps create rich online experiences that are seamless to users.

When Ridge isn’t working he spends every minute with his seven year-old son who is in training to windsurf, mountain bike, and snowboard with Dad.

Randy Drullinger

Chairman

Randy Drullinger has spent 30+ years working in many different facets of the hearing healthcare field, including owning a multi clinic practice, manufacturing, and consulting. Originally one of the founders of Sonus in 1996, Randy left there in 2001 and along with Ridge Sampson started shaping the idea that would eventually become Sycle.net

As Chairman, Randy enjoys working closely with the executive team to provide input on short and long term strategy. Randy also oversees Sycle Marketing Group which provides print and mail services for Sycle customers.

Randy lives in Portland Oregon with his wife Leah, an AuD, and daughter Riley who is a rising star in Lacrosse. Randy also has a son Daniel, who is a Strategic Planner for GSD&M in Austin Texas.

Michael O’Neal

Chief Technology Officer

Michael O’Neal is Sycle’s Chief Technology Officer and leads our team of over 25 talented engineers from our development office in Vancouver, British Columbia. Michael’s technology background runs deep. He has worked internationally for some of the most renowned technology companies in the world, including Intel. When away from the office you can find Michael, well, just about anywhere. An avid traveller, there’s nothing more he enjoys than exploring Europe, Asia and beyond.

Nancy Girouard

Chief Financial Officer

Nancy Girouard is Vice President of Finance at Sycle and has been with us for 2 years. Nancy brings ten years of experience as an entrepreneur, as well as ten years of experience as a CPA for a number of Bay Area companies including RelayHealth, McKesson, Robert Half International, Leapfrog, and Monster. Nancy graduated from the University of San Francisco.

Outside of work, Nancy enjoys touring on her Triumph 800XC in foreign countries, listening to Sinatra, and attending the opera.

Stephanie Grein

Vice President, Global Sales & Enterprise Services

Stephanie went to the University of Oregon, graduating in Human Physiology and Chemistry. Sycle was lucky enough to find Stephanie in 2008 when she began as a Sales Representative. She is now our Vice President of Global Sales and Enterprise Services, overseeing all Enterprise Accounts and Corporate partnerships.

A lover of the great outdoors, Steph will do anything outside, but especially likes to run, ski, golf, and windsurf. She’s always up for an adventure and loves to travel, with Switzerland being her favorite destination. Steph often returns home to Reno, Nevada, where she visits her parents and favorite family member –Duke the dog.

Don MacTavish

Vice President of Operations

Don has been with Sycle since 2009 and is also the C.O.O. for Sycle’s Canadian subsidiary. Don spends his time striving to optimize Sycle’s operations, facilities and IT infrastructure to support the companies growth. Don has been involved with the world of information technology for over 25 years including roles as a Director of Product Marketing for Hyperion Solutions (acquired by Oracle) and was responsible for setting global marketing strategies for business performance management, planning and financial management. Additionally Don was a Senior Research Analyst at Meta Group (acquired by Gartner Group) where he covered advanced data analysis, data mining and business intelligence technologies.

Susan Hirras

Customer Experience Manager

Susan Hirras is an account coordinator with Sycle’s sales team. A licensed nurse, she practiced for 13 years and still volunteers in her spare time. Before joining Sycle, Susan also logged a successful 12-year career in new home sales with D.R. Horton. Susan has attended Pensacola College, the University of South Carolina, and Augusta College.

Outside work hours, she enjoys serving in outreach ministries aimed at disaster relief, shelters, and other areas of need. Susan also loves to cook – and most of all, to spend time with her husband, Mike, and a large extended family that includes nine (soon to be 10) grandchildren ranging in ages from 2 to 12.

Kate Bouda

Engagement and Product Development Manager

Kate Bouda is the Engagement and Product Development Manager at Sycle. Kate started managing customer databases as a Patient Care Coordinator of a single office, but rapidly rose through the corporate ranks of one of the fastest growing hearing corporations in the country to run database management and marketing facilitation as a nationwide marketing manager. Kate graduated from the University of Illinois at Chicago with a Bachelor of Science in Marketing and a concentration on Innovation and Product Development.

Kate is an avid White Sox and Packers fan, with a goal to see a White Sox game at every stadium in the country. She also loves to travel, cook at home, and try new restaurants.

Peter Adams

Director of Marketing & Communications

Peter began his communications career working in the political campaign arena, both at the local and national level, before joining Sycle in 2004. As one of Sycle’s first employees he played an integral role in helping the company become the number one practice management solution. In 2012, bitten by the travel bug, Peter packed his bags for the adventure of a lifetime to backpack through Thailand, New Zealand and Australia. Once back home, he spent the following three years running a global PR and communications program for one of San Francisco’s top enterprise startups. In 2015 Peter returned to Sycle to lead our Marketing and Communications team from our San Francisco headquarters. An avid writer, Peter brings a strong, content focused strategy to the campaigns and stories he develops.

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