Did you know that the average patient wait time for practices across the country is 19 minutes? The longer patients wait, the more frustrated they get before their appointment even begins.
Keeping patient time top of mind is one of the most important factors to ensure a positive patient experience. From the moment they walk through the door to the time they leave, patients who feel their time has been respected, will typically turn into repeat business, provide positive reviews and valuable word-of-mouth.
Reducing wait time is not easy. With packed provider schedules, longer than expected appointments, and walk-in patients – delays are sometimes inevitable. What can we do to reduce patient wait times?
We deliver practice management software that encourages a positive patient experience; so when it comes to reducing patient wait times, we’re all about it. With Sycle PRO’s Resource Calendar, you can assign patients to rooms, equipment, and providers so your office resources aren’t double booked. This will promote a streamlined appointment flow and reduce the amount of time spent by patients in the waiting room.
According to a 2017 survey of patients with hearing problems, 71% who bought hearing aids said they delayed purchasing for two years or longer, due to the high hearing-aid costs. Every patient deserves the hearing care they need, without the worry of associated costs.
We understand how essential it is to have an available customized payment plan that suits each of your patients. Sycle Patient Financing, powered by HealthiPlan is a fully-integrated financing solution designed to give your patients the purchasing power they need. This integration allows you to pre-screen patients when they book their appointment. It helps you gauge whether to have a conversation about financing when they visit your practice. Best of all, Sycle Patient Financing also provides instant-approval at the time of their appointment so you’re able to complete the sale that very same day and your patients can go about their day.
Let’s face the facts. First and foremost, your patients expect speed, ease of use and transparency when it comes to their purchasing experience. Secondly, the ability to accept credit and debit card payments is absolutely crucial to your practice.
Fully integrated Sycle Credit Card Processing from PayJunction, with Smart Terminal technology, supports all forms of payment for our customers throughout the country. It ensures an extra layer of security to help you protect your business against fraud, plus it saves your patients time. Remove the inconvenience that comes with the manual payment process. With this integration, you can easily set up recurring payment schedules without waiting for patient authorization and wasting patient time.
Be on the lookout for the third installment of our Patient Perspectives series: Patient Education.
We want to hear from you. What tools and practices do you use on a daily basis to honor your patients’ time?