May is one day away, which means it’s almost National Better Hearing & Speech Month (BHSM). This year’s theme, Communication Across the Lifespan, is a wonderful opportunity to raise awareness and continue the Patient Perspective conversation. In our three-part series, we tackle the importance of patient communication.

Honing in on the what, when, and how you communicate with your patients is fundamental in achieving patient satisfaction, patient outcomes, and hearing care delivery. Clear, patient-specific communication tools can help you reach communication goals. We have plenty of resources to help you  – here a few popular favorites.

 

It can be frustrating when a patient misses or cancels an appointment. Not only do patient treatment and communication suffer – your schedule, productivity, and revenue do, too. You want to decrease those cancellation and no show numbers so your practice can maximize the time spent seeing patients instead of trying to reschedule someone.

Nearly 91% of Americans have their cell phones within arm’s reach 24 hours a day, and 90% of text messages are read within three minutes of receipt. What does that tell us?  Sending an appointment reminder via text can be one of the most convenient and effective communication channels out there today. 

With Text, Voice, Email Appointment Reminders your patients can receive appointment reminders sent directly to their mobile phones and they are able to reply to confirm and get them that closer to their hearing loss solution. Your patient will benefit from the reminder and the easy-to-use interface, and your practice will benefit from fewer missed & canceled appointments.

 

Ready for a statistic that will knock your socks right off? 84% of people trust online reviews as much as personal referrals. Over the past 20 years, patient survey popularity has skyrocketed as they’ve become have become an increasingly important resource in empowering patient-provider communication.

Sycle Patient Surveys powered by Review Wave delivers a robust patient survey tool and automates the patient feedback process. This solution makes sure your patients’ voices are heard and guarantees you have the ability to measure their satisfaction. After all, happy patients equal a happy practice.

 

Personalized patient communication helps build that strong patient-provider relationship, which can result in increased patient loyalty, engagement, and referrals. As a hearing care professional, your focus is on treating patients, managing staff, and running your practice. It can be difficult to find the time and the resources to build out specialized patient communications to your customers.

Powerful audiology marketing automation platforms like AUDMA can help you deliver your patients the right message, birthday card, newsletter at the best time. This solution helps you optimize your marketing dollars and make better data-driven decisions to help you focus on what is most important to you.

 

Be on the lookout for the second part of our Patient Perspective series: Patient Time.

What are some of your tried and true tools that help you communicate with your patients? Let us know!

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Written by Lauren Tank

Marketing Operations Manager