Our commitment to privacy
In pursuing our mission to facilitate the delivery of better hearing to the world, Sycle may collect, use and share personal information. This may be through use of our websites or via communications with us. We want you to understand what personal information we collect, how we use it, with whom we share it, how we endeavor to protect it, how you can access and/or correct it, and, finally, how to contact us if you have any questions or concerns.
What personal information does Sycle collect?
Personal information provided by you.
When you interact with Sycle, you may provide us with your personal information. For example, you may provide your name, contact details, and company information when registering for a Sycle demo account, requesting additional information via our websites, or at events or trade conferences. Additionally, your name, email address and comments will be collected if you choose to comment on stories posted on the Sycle Blog.
Personal information automatically collected through your use of our websites.
When you visit our websites, your computer or mobile device may send certain analytic data to us such as your IP address, your browser version, the version of the app you are using and any errors encountered.
How does Sycle use personal information?
We use personal information to provide, maintain and improve our products and services. For example, we use personal information:
- to analyze website traffic, performance, and reliability
- to improve the content, functionality, and usability of our websites and communications
- to assess market interests and trends
- to detect and protect against security threats
- in the course of assessing employment applications and throughout our recruitment process
We also use personal information to support our marketing and promotional efforts, including:
- to invite you to participate in surveys and provide feedback to us
- to contact you with offers and other information we believe will be of interest to you
- to provide you with a personalized experience when you use our websites
- to create a profile from the interactions we have with you to help us understand what information you might be interested in receiving
When do we share personal information and with whom?
Within Our Corporate Group.
With Our Service Providers.
We share personal information with organizations that provide or perform services to or on behalf of Sycle; for example, companies that provide website support services, or that help us market our products and services. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide services to us.
Legal/Government Requests and the Protection of Sycle and Others.
We may disclose personal information when we, in good faith, believe disclosure is appropriate to:
- comply with the law (or court order or subpoena);
- comply with lawful requests from public and governmental authorities;
- prevent or investigate a possible crime, such as fraud or identity theft; or
- protect the rights, property or safety of Sycle, the Cochlear Group, our users or others.
- understand which of our web pages you visit, how often and from what types of devices;
- gather and remember information about your browsing devices and preferences;
- personalize elements of our websites based on your browser, device, country, and language; and
- gather information about the website you came from and other sites you have visited to help categorize your browsing into a market segment for market analysis; and
- provide you with more relevant content, promotional communications, and advertisements.
As an example, when you visit our websites, cookies help us identify what you search for, what content you visit, and how frequently you return. Although the information we collect via cookies does not directly identify you, once you register on our websites we may associate your prior and future activity on our websites and apps with the contact details you have provided.
We use Google Analytics to obtain statistical data about the use of our websites and apps, and Google Adsense and Google DoubleClick for managing and placing advertisements (together “Google Services”). Google Services allow your usage to be correlated across multiples devices, such as across your mobile phone and desktop computer. Click here to learn more about Google Analytics or prevent it from collecting information about your visit to our websites, or visit http://myaccount.google.com to control your advertising experience across Google Services.
If you do not want cookies set, you can configure your internet browser to reject cookies. Doing so may prevent certain features of our websites from working as intended. To learn more about cookies and similar technologies, visit http://allaboutcookies.org. You can also opt-out of interest-based advertising via industry-operated websites by visiting http://www.networkadvertising.org/choices, http://www.aboutads.info/choices, and http://www.youronlinechoices.com (for European residents).
Social Media Plug-ins
In addition to cookies, we have also implemented social media plug-ins from social networks like Facebook and Twitter so that you can share things from our websites with your online friends and connections. With every visit to our sites which include a plug-in, your browser will connect to the Facebook and/or Twitter servers. If you are logged in to the Facebook and/or Twitter services while you are visiting our websites, they may associate your browsing on our website with your respective user account.
Where is personal information processed and stored?
Sycle is headquartered in San Francisco, California, but with key facilities and personnel in Canada and elsewhere in the United States. Your personal information may be transferred to, processed and stored anywhere Sycle, the Cochlear Group or their respective service providers operate. To the extent that personal information is collected from EU/EEA residents and transferred to countries which may have lower legal standards for the protection of personal information, Sycle will take steps to protect and otherwise process it in accordance with EU standards of data protection.
For how long will Sycle retain personal information?
Sycle will only keep personal information in an identifiable form for as long as it is necessary to fulfil the purpose for which it was originally collected or any additional uses you have agreed to after that, we will either delete the information or de-identify it so that it is no longer associated with you.
How does Sycle help secure personal information?
Sycle has implemented appropriate administrative, technical and organizational measures to help protect personal information from misuse, loss, and unauthorized access or disclosure. Our security measures include appropriate access control, encryption (where appropriate) and regular security assessments.
How can you access, correct or delete personal information?
We respect your right to make choices about how we collect, use and share your personal information. Whenever we collect your personal information, we take steps to help ensure that it is accurate, complete, and up-to-date. But we understand that your personal information and your privacy preferences may change over time.
Contact us via one of the methods listed below in order to access, correct, amend or delete your personal information within Sycle’s control. To help protect your privacy and security, we will take reasonable steps to verify your identity before providing you with access to your details or correcting, amending or deleting our records. If you have questions related to the personal information Sycle handles on behalf of audiology clinics or other hearing professionals, please direct your question to the specific clinic or professional.
How can you raise questions or concerns about this policy or about how Sycle handles your personal information?
Attn: Privacy Officer
480 Green Street
San Francisco, CA 94133
Although we will strive to address any questions or concerns you may have, you also have the right to directly contact your local privacy or data protection regulator.
What happens when this policy changes?
We appreciate you taking the time to read this policy. We know that you are placing your trust in Sycle when you choose to share your personal information with us and we intend to use it responsibly as we continue to facilitate the delivery of better hearing to the world.